Refund Policy

At X Car Tags, we want you to be delighted with your purchase. If something isn’t right, we’re here to help.

Returns

If you received the wrong item or there’s an issue with your order, please contact us at xcartags@gmail.com or via WhatsApp. We’ll guide you through the return process and work to resolve the issue promptly.

To be eligible for a return:

  • You must contact us within 7 days of receiving your order

  • Items must be in their original condition

  • All original packaging, accessories, and the box must be included

Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or with missing items:

  • Please contact us as soon as possible

  • Include your order number, photos of the item(s), and any relevant details

  • We will do our best to resolve the issue quickly

Order Changes and Cancellations

We process orders quickly, so please contact us immediately if you need to make a change or cancel your order.

  • Before shipment: We may be able to make changes or cancel your order

  • After shipment: We are unable to cancel, but you can return the item for a full refund (excluding shipping costs) once you receive it, provided you contact us within 7 days

Refunds

Once we receive and inspect your return, we’ll notify you about the status of your refund.
Approved refunds will be issued to your original payment method. Please note:

  • Shipping costs are non-refundable

  • Refund processing times may vary depending on your payment provider

Contact Us

For any questions or to start a return, reach out to us at: